Privacy Policy

1. Introduction

Welcome to ErrandPay E-Invoice ("ErrandPay," "we," "our," or "us"). We are committed to protecting the privacy and security of our users, customers, and business partners.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the ErrandPay E-Invoice platform, website, applications, and related services.

By registering for, accessing, or using the ErrandPay E-Invoice platform, you agree to the collection, use, and processing of information in accordance with this Privacy Policy.

This Privacy Policy is designed to comply with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and other relevant regulations where applicable.

2. Information We Collect

2.1 Information You Provide

When you register for an account or use our services, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Business registration details
  • Tax identification information
  • Billing and payment information
  • User credentials and authentication details
  • Business addresses and contact information

2.2 Invoice and Business Data

To provide our e-invoicing services, we collect and process:

  • Invoice details
  • Customer information
  • Supplier information
  • Transaction records
  • Payment status updates
  • Product and service descriptions
  • Tax calculations and compliance information

2.3 Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Login activity
  • Usage statistics
  • Access times and dates
  • Cookies and similar technologies

3. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal and regulatory obligations
  • Protection of legitimate business interests
  • Prevention of fraud and security threats
  • Compliance with tax, financial, and regulatory requirements

4. How We Use Your Information

We use the information we collect to:

  • Create and manage user accounts
  • Provide e-invoicing services
  • Generate, process, and manage invoices
  • Facilitate Nigeria Revenue Service (NRS) invoice signing and approval processes
  • Verify user identities
  • Process payments and subscriptions
  • Provide customer support
  • Improve platform functionality and performance
  • Monitor security and prevent fraud
  • Comply with legal and regulatory obligations
  • Send service-related notifications and updates

5. Nigeria Revenue Service (NRS) Integration and Compliance

ErrandPay E-Invoice integrates with the Nigeria Revenue Service (NRS) and other authorized regulatory systems where applicable.

Information submitted through our platform may be transmitted to NRS for invoice validation, signing, approval, compliance verification, and regulatory reporting.

We ensure that all data shared with NRS is handled securely and in accordance with applicable data protection laws.

By using our platform, you acknowledge and authorize the processing of relevant invoice information required to facilitate these compliance services.

6. Sharing of Information

We do not sell your personal information.

Service Providers

We may share information with trusted third-party service providers who assist in:

  • Cloud hosting
  • Payment processing
  • Email delivery
  • Security monitoring
  • Analytics services
  • Technical support

All third-party processors are required to implement appropriate security measures and process personal information only for authorized purposes.

Legal and Regulatory Compliance

Where required by law or regulation, we may share information with:

  • Tax authorities
  • Government agencies
  • Regulatory bodies
  • Law enforcement agencies
Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction, subject to appropriate safeguards.

7. Data Security

We implement industry-standard security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Secure data transmission (SSL/TLS)
  • Encrypted storage where applicable
  • Access controls and authentication
  • Continuous security monitoring
  • Regular system updates and maintenance
  • Audit logging and activity tracking

Although we implement robust security measures, no system can be completely immune from security risks.

8. Data Retention

We keep your information only for as long as needed to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal and regulatory requirements.

Invoice records, tax information, and compliance-related data may be retained for periods required under applcable laws and regulations.

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

9. User Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of certain information
  • Restrict processing in specific circumstances
  • Object to certain processing activities
  • Request a copy of your data

Requests may be submitted using the contact information provided below.

10. Account Closure and Data Deletion

You may request closure of your ErrandPay E-Invoice account at any time.

Upon receiving a valid request, we will delete or anonymize personal information that is no longer required for:

  • Legal compliance
  • Regulatory obligations
  • Fraud prevention
  • Tax reporting
  • Dispute resolution
  • Enforcement of agreements

Certain records may be retained where required by applicable laws and regulations.

11. Cookie Consent Management

ErrandPay uses cookies and similar technologies to:

  • Maintain user sessions
  • Improve user experience
  • Analyze platform performance
  • Enhance security
  • Remember user preferences

Where required by law, users will be provided with options to manage cookie preferences and consent settings.

Disabling certain cookies may affect the functionality of some platform features.

12. Automated Decision-Making

ErrandPay does not make solely automated decisions that produce legal or similarly significant effects on users without appropriate human review.

Where automated processes assist in compliance checks, fraud detection, or operational workflows, appropriate safeguards are implemented.

13. Third-Party Services

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of third-party platforms. Users are encouraged to review the privacy policies of those services before providing information.

14. International Data Transfers

Where necessary, information may be processed or stored in jurisdictions outside your country of residence.

We take reasonable measures to ensure that such transfers comply with applicable data protection laws and maintain appropriate safeguards to protect personal information.

15. Children's Privacy

ErrandPay E-Invoice services are intended for businesses and individuals aged 18 years and above.

We do not knowingly collect personal information from children under the age of 18.

16. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, ErrandPay will take appropriate measures to investigate, contain, and remediate the incident.

Where required by applicable law, affected users and relevant regulatory authorities will be notified within the timelines prescribed by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business operations, or our services.

Updated versions will be published on our website and platform together with the revised effective date.

Where required by law, users will be notified of material changes and may be required to provide renewed consent.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy, please contact us:

ErrandPay E-Invoice

Website: https://einvoice.errandpay.com

Privacy Email: privacy@errandpay.com

Support Email: einvoice@errandpay.com

General Email: hello@errandpay.com

WhatsApp: +234 913 958 5593

By using ErrandPay E-Invoice, you acknowledge that you have read, understood, and agreed to this Privacy Policy.